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My Vienna Protection Plans
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The Vienna Protection Plan protects your valuable VSL licenses for 2 years. Get more details here.
What happens if my ViennaKey is broken, lost, or stolen?
|WITH Vienna Protection Plan||WITHOUT Vienna Protection Plan|
|Report||Report your lost, stolen or broken ViennaKey which held a Vienna Protection Plan license.||Report your lost, stolen or broken ViennaKey.|
|Immediately||Receive a 50 hours Vienna Emergency License right away that you activate on a spare ViennaKey.||-|
|Support will contact you||Continue your work, our support team will look into your case.||Our support team will look into your case and will get back to you.|
|Broken Key||You’ll receive permanent replacement licenses as soon as possible, free of charge.||You have to send in the key. Each replacement license will be available for € 20 (min. € 30).|
|Lost / Stolen Key||You’ll receive permanent replacement licenses as soon as possible, free of charge.||To meet you in the middle, you can purchase replacement licenses with a 50% discount on the list price.|
|Reactivate Protection||Purchase a new Vienna Protection Plan to re-activate your protection.||It will be a good idea to purchase a Vienna Protection Plan.|